Our Clients and their thoughts
“We have been working with Biscount for 10 years now and over this time they have assisted us to take control of our business stock management and retail systems. During this period they have listened to many suggestions and implemented these changes into Biscount so we can better manage our business.
In addition I can go away on holiday with piece of mind that if anything happens to our systems while I am gone, Biscount will logon and take control of the situation fixing the problems remotely so my staff can rest easy. Thanks for your support and listening Biscount.”
Acacia Mower Centre
ph 07 3273-6457
WEB SHOP www.mowercentre.com.au
“Biscount Software has been an integral part of our business since 2006. We are a major franchise retail boating shop and mechanical workshop. We use most every module on a day to day basis for retail sales, major stock sales, workshop jobs and accounting.
We love the easy to access customer history trail that has built over the last 13 years and would be lost without it. The support offered by the Biscount Team is both prompt and effective. They have worked hard to understand our business in order to constantly improve and modernise the programme as needed. I would recommend it to anyone in a similar industry.”
142 Enterprise Street
Bundaberg QLD 4670
1800 684 812
“We have developed an amazing relationship with the Biscount team. Their dedication and commitment to providing the best service and helping us achieve the best for our business, has been nothing but outstanding. If we have any problems, they are just a phone call away, and it sorted in no time. The Biscount programme, is very user friendly. Data is easy to input and just as easy to retrieve.
We have tried several different workshop software programmes , and nothing compares to what Biscount has to offer – it is a complete package.
We would highly recommend Biscount to new and existing businesses and are proud to say that it t has taken our business to the next level.”
Gavin and Lisa Hill
Chainsaw & Mower Services 2015 Ltd
345 Palmerston Road
“We’ve been a user and a fan of Biscount for almost 20 years now. It’s easy to use, affordable for our business size and I find the Biscount team great to deal with when you need that little extra help.
They’re always happy to take our feedback and keen to keep improving and innovate the Biscount software. I couldn’t recommend Biscount more highly for the small to medium size dealership.”
258 Murray St.
Colac, Australia, 3250
Ph. 03 52311083
“Dave Hill Marine has been using Biscount for almost 20 years. We started using the program initially to help us cope with the change that came with the GST – since then, Biscount has become a very important tool within our business. We keep a large stock inventory and employ the very flexible reporting Biscount offers to help with stock management and recording. We are also easily able to see which customer is waiting for what item. The workshop module within Biscount allows us to record details of the customer’s equipment, manage the repair or service relating to the item while it is with us and, with the touch of a few buttons, check back on service history by customer or item repaired.
I cannot imagine our business running without Biscount, the team at Biscount are readily available when help is required – either with the program or with a hardware issue. I have spoken to Shane, Steve and Peter on many occasions to either get a problem solved or make suggestions and have seen many of my “good ideas” become a reality within the Biscount program. Biscount is not affected by outages of our internet service (which have been many since the NBN came through) and even when the internet isn’t working Biscount is still fully functional.
I would strongly recommend Biscount if you’re looking for a computer program capable of assisting you with the management of all facets of your business.”
Dave Hill Marine
1 Berry Street NOWRA NSW 2541
Phone: 02 4423 6137
“At Hills District Farm Equipment, we have been using Biscount as our dealer management system for more than 15 years.
Biscount has the sophisticated functionality that our service department requires with an all too easy interface for operators. The integration of our parts department with the service centre and sales team is seamless and provides for accurate tracking of accessories as they process through the system. The system is pre-packed with a huge reporting system covering all facets of business.
We are very pleased with the back-up provided by the team at Biscount, as no issue goes unanswered and improvements are constantly on the move to meet an ever changing business environment.
In summary, Biscount is a powerful tool built for an industry that demands functionality, flexibility with a broad scope to handle staff and day to day business.”
Phone Office: 02 9651 1896
“We entered the power equipment retail industry in 2016 with very little experience in the field. The first thing we had to get our heads around was the point of sales process. We had Biscount running at the time and with great pleasure got the opportunity to deal with the team behind Biscount.
These blokes calmed our nerves rapidly as they demonstrated great understanding of the industry as well as the software they have developed. Through the past few years Biscount has improved in leaps and bounds including the new more modern look and capabilities. After our first full year in the industry we were honoured to be announced as Honda’s, Australia and Queensland dealer of the year.
I personally attribute a lot of this success to Biscount, as I can at any time and anywhere have a finger on the pulse with peace of mind that I have a system that understands our industry and assists us with improving our productivity and increase our value to our customers. We have grown to know the whole team at Biscount and find them to be extremely professional and effective in dealing with everything we require of them.”
George and Debbie
293 Nebo Road. Mackay Qld 4740 | PO Box 6578, Mackay MC 4740
Ph: (07) 4952 1177 | Fax: (07) 4952 1052
“Biscount has been part of Pakenham Mowers and Chainsaws for the last 25 years. We have seen the package grow from its first conception to what it is now. The program has become a major part of our business and we could not operate without it. The program does everything we need from ordering through to workshop job cards and point of sale and more.
The SMS feature and functionality from when jobs are done to when spare parts come in are a cost savings alone. The ability to directly import pdf files saves hours of work that we used to do manually. The program continues to evolve from strength to strength.
We started with one computer on the front counter using Biscount for spare parts look up and now run over 10 computers with each work bench operating Biscount. The team are always available and happy to help with any issues or suggestions that we may have. To put it simply Biscount saves us time so we can spend more servicing our customers.”
“Peter Hill Honda has been using Biscount for over 24 years, it is our go to every day for every aspect of running a busy motorcycle & mower dealership. It keep track of every process from start to finish, from parts ordering through to financials.
Customer orders are recorded, workshop jobs easily open and added to, stock control & POS integrated to eftpos, major item records kept for all those 24 years with VIN numbers so that the customer never needs to know what they own for future parts & warranty. Names and emails, customer accounts and bank reconciles, there is not much Biscount can’t help you with. And if you need a hand their friendly team are just a call away. “
Peter Hill Honda,
Numurkah, Vic, 3636.
“Biscount is at the centre of our business management, from sales to customer data, reporting through to our service department. We’ve now been using Biscount since 2006, making it 13 years this year!
We think that speaks for itself. It’s very user friendly making it easy for any staff member to utilise. The fresh new look has a great UX design. Biscount is factored into every department of our business and we will continue to use Biscount for many years to come!”
Phils Garage Harley-Davidson
m: 0404 920 251
a: 401 Wagga Road Lavington, NSW 2641
“We as a business have been using Biscount for around 10 years. We love Biscount because of its ease of use for both staff and our bookkeeper. We have tried other systems in the past but have found that none can offer what Biscount does. Whenever we have an issue with the software, the Biscount team have always been there for us, not just with getting us going but adding value to system as well. Our staff appreciate how straightforward the system is to use. We love the SMS message service, it saves our staff so much time in having to call customers when repairs are complete. We are set up to export warranties direct to manufacturers, which is also a massive time saver. We are very happy to be working with the Biscount system and hope to continue to grow with the team at Biscount.”
Prompt Mower Group
Blacktown, Carlingford, Hornsby, Plumpton and Rouse Hill
“We have worked with Biscount for many years. Steve and the Team are always on hand to fix any issues we encounter with software or operating systems. The best part about Biscount is you don’t have to rely on the internet to continue processing sales.”
Stihl Shop Kingaroy
1 Sawtell St Kingaroy QLD AU 4610
“We have used the Biscount program since 1993 & have grown within the industry together and now have 4 workstations running which includes one for the mechanics in the workshop.
The easy manoeuvrability within the program has made the point of sale system & stock control the easiest accessible tool that all staff have been able to use.
Sales, workshop repairs, invoicing, orders & even updates to looking up serial numbers for either new or used machines at a fingertip. To be able to retrace a customers repairs & sales history within seconds has proven to be very successful.
It has saved hours of manually writing out receipts, invoices, & quotes for customers.
Workshop repairs are easily checked for profitability, completion & also collection.
For the last 26 years we have used Biscount and it has not failed us yet & we would be lost without it.
The program together with the friendly support team helps running a successful business with great pleasure & ease.”
Stihl Shop Port Macquarie
Phone: (02) 6581 0301
5 Milton Circuit,
“Sugar City Marine have been using Biscount for over 16 years. The program is essential for the everyday running of our business, from point of sale, ordering, accounts and workshop job cards. Automatic SMS and email features are a time saving tool. The Biscount team are always on hand to help with any issues.”
11 Victoria Street
Phone: 07 4951 4711
“We at Sunshine State Mowers ran a business program sourced from the US for around 19 years and while we were reasonably happy with it , we had come to a point that there were too many things that it couldn’t do , such as interfacing with our suppliers in regard to uploading Invoices , Warranty registration , stock control detail , automatic SMS and e-mail sending and other things. We knew that replacing it was imminent but I kept putting it off because I dreaded the thought of having to suffer a myriad of problems in the changeover.
I started discussion with Stephen from Biscount in the latter half of 2018 and he ran through all the features and benefits of Biscount and provided me with on-line demonstrations and tutorial. From there we progressed to migrating our data base across and after tweaking a few things we went through a period where we got familiar with everything until we were very comfortable with Biscount and made the decision to go live with Biscount at the end of 2018 .
Stephen and Peter at Biscount were very patient and understanding of my concerns in “ flicking the switch “ and were happy to let me choose when I was ready. The changeover was almost an anti-climax and apart from a couple of minor adjustments went very smoothly . My old data base was 19 years old and very large , with many corruptions and problems but we sorted these in a very timely manner. Six months down the track we are more than happy with Biscount . We have our data to a level that we have never had before and while we are still fine tuning some of our systems , Biscount has been a dream to use in our day to day operation.
I want to thank Stephen and Peter for making it all so easy and look forward to a long association with Biscount .”
Sunshine State Mowers
168 Eumundi Road
Ph 07 5449 9500
“Westernport Tractors have been using Biscount since 2011 , the Biscount team have not only provided us with fantastic advice and support but also a very good product.
Biscount saves us time and money and has allowed our business to grow over the years. I would have no hesitation in recommending Biscount to other dealers.”
1863 Frankston Flinders Rd
“Vince Strang Motorcycles switched to using Biscount in July 2018 to meet our API requirements with Honda Motorcycles. Pete, Steve and the team were extremely helpful during the conversion process, and went out of their way to make the transition as easy as possible. The training we received prior to installation was excellent and they were only too happy to answer all of our questions so that we could get the most out of using Biscount.
The support Biscount provides is exceptional. They are very quick to respond to any issue we may have and get us on the right track.
Vince Strang Motorcycles highly recommends Biscount as a software program and the team behind the scenes provides fantastic after sales service.”
Vince Strang Motorcycles
259 Byron St
INVERELL NSW 2360
P: 02 6721 0610 F: 02 6722 1443